Common Faq's

Common Faq's

1. What is deVere Crypto?


deVere Crypto is a complete cryptocurrency app by deVere Investment, which has an integrated exchange platform and wallet that allows you to buy, sell and exchange digital coins at any time of the day!

2. How can I get the deVere Crypto app?


The application is available on the App Store for IOS and on the Play Store for Android.

3. How do I get started?


Once you download the deVere Crypto app, you can Register by providing your personal information, (full name, email address, password), upload the requested documentation, and once approved, we will send you a verification code by email. Once done, you can create a passcode and get started by loading your digital wallet/s. In submitting this information, or other personal information as may be required, you verify that the information is accurate and authentic, and you agree to update deVere Crypto if any information changes. You hereby authorize deVere Crypto to, directly or through third parties make any inquiries we consider necessary to verify your identity and/or protect against fraud. deVere Crypto may, in our sole discretion, refuse to allow you to establish a deVere Crypto Account, or limit the number of deVere Crypto Accounts that a single user may establish and maintain at any time.

4. What are the requirements for Proof of Identity (POI) for deVere Crypto?

  • Your passport or national ID card are valid proofs of identity. Please note that your Driving Licence is unfortunately not accepted.
  • The proof of identity must not be expired.
  • If your proof of identity is a passport, and it includes personal data on more than one page, both pages should be uploaded. In the same manner, if your proof of identity is an ID card, both sides of it should be uploaded.
  • A photo of a photograph or a photo of a scan of your passport will not be accepted.
  • The MRZ (Machine Readable Zone is a chip located on the main identity page of an ID card or a passport) and must be visible along with the applicant’s signature.

5. What are the requirements for the proof of address (POA) for a deVere Crypto account?


The proof of address must be the live image of a full-page original utility bill, dated within the last three (3) months, from an official service provider or an original bank statement or original full and signed tenancy contract with its tenancy period. The proof of address should be dated and include your full name, current residential address and should be in either English or French language.

6. What are the requirements for the selfie for deVere Crypto?

  • Your selfie must be a real-time photo, made by yourself and your shoulders must be visible in the photo.
  • A photo of a photograph will not be accepted as a selfie.
  • A photograph made by other people will not be accepted as a selfie.

7. What if I don’t get the verification code?


If you haven’t received a confirmation email, you can click the ‘resend verification code email’ tab from your phone and another email will be sent out instantly.

8. Why do I have to provide my personal information to trade bitcoins?


deVere Crypto takes every measure to prevent fraud and be fully compliant with KYC and AML regulations for trading of digital assets.


9. What is Cryptocurrency?


A cryptocurrency is a digital (or virtual) currency that uses cryptography encryption techniques for security. A cryptocurrency is difficult to counterfeit because of this security feature. A defining feature of a cryptocurrency, and arguably its most endearing allure, is its organic nature. Encryption techniques are used to regulate the generation of units of currency and verify the transfer of funds, operating independently of a central bank. Instead of central banks, Cryptocurrencies are governed by mathematics and distributed computing. Cryptocurrency Benefits: Cryptocurrencies make it easier to transfer funds between two parties in a transaction; these transfers are facilitated through the use of public and private keys for security purposes.

10. What is Bitcoin?


Bitcoin is a decentralised digital currency held electronically, created in 2009 by an unknown person using the alias Satoshi Nakamoto. Bitcoins are stored and sent electronically from private wallets.

11. What is Ether/Ethereum network?


Ether is a decentralised digital currency, created by Vitalik Buterin, whose blockchain is generated by the Ethereum platform. Like Bitcoin, the Ethereum network and Ether tokens are not controlled or issued by any bank or government.

12. What is Litecoin?


Litecoin is an alternative cryptocurrency (people often call these “altcoins”) to Bitcoin, created in 2011 by Charlie Lee. Litecoin is an open source, global payment network that is fully decentralised without any central authorities.

13. What is Ripple (XRP)?


Ripple is decentralised payment protocol platform, created by Jed Caleb and released in 2012. Ripple uses XRP as its currency.

14. What is Dash (DASH)?


Dash is an instant semi-private cryptocurrency based on Bitcoin and Litecoin code but with improvements and modifications. It was created by Evan Duffield and released in 2014.

15. What is Monero (XMR)?


Launched in 2014, Monero is an open sourced privacy orientated cryptocurrency. Unlike Bitcoin, which is public, Monero disguises transactions and participants addresses.

16. What is Bitcoin Cash (BCH)?


Bitcoin cash is a decentralised cryptocurrency created in 2017 that is a derivative of Bitcoin that allows for more transactions to be processed.

17. What is Ethereum Classic (ETC)?


Ethereum Classic is an open sourced decentralised cryptocurrency that Ethereum stems from.

18. What is Zcash (ZEC)?


Zcash is a decentralised cryptocurrency which allows private transactions. Developed by Zooko Wilcox as a private version of Bitcoin.

19. What is EOS?


The EOS token is the digital currency of the EOS.IO decentralised cryptocurrency platform.

20. What is Stellar Lumens (XLM)?


Stellar is an open-sourced decentralised payment protocol platform that allows fast cross-border transactions between any currencies. Its digital currency is called Lumen.

21. What are Currency Wallets?


Through the deVere Crypto app, you will have access to facilitate transactions for Bitcoin, Ether and Litecoin platforms, showing a balance of each of your Coins, together with your FIAT currency. All funds held in the Currency Wallet are held on trust by deVere Investment for the benefit of the user. With an integrated Wallet you will be able to load your account with FIAT money and, with sufficient funds, buy any of the cryptocurrencies available. Once you select the amount of coins, or alternatively the value of FIAT money, you will be notified on whether the transaction is possible, and you can proceed with the purchase. Security would be required at this stage, either Face ID, or your security password.

22. What is FIAT money?


FIAT money is the type of currency that is not tied to a physical commodity such as gold, and the value is determined by governments on the basis of supply and demand… such as US Dollars, GBP and EURO are all types of FIAT money.

23. Deposits and Withdrawals


You may initiate a transfer from your bank account to fund your Wallet through the banking facility found on the FIAT section in the deVere Crypto app. Fees may apply to deposits and withdrawals from your Currency Wallet. All fees will be clearly disclosed in your account. For deposits, deVere Crypto will credit your Wallet a corresponding amount of Fiat Currency after funds are delivered to deVere Investment, typically within two to three business days after you authorise a deposit. For withdrawals, deVere Investment will immediately debit your Wallet when you authorise a withdrawal and funds will typically settle to you within two to three business days. Bank fees are netted out of transfers to or from deVere Investment. We will not process a transfer if associated bank fees exceed the value of the transfer.

24. Can I send digital coins to other users?


Yes, the app allows you to send to, as well as receive digital coins from other deVere Crypto users.

25. Do I have access to a transaction list?


You can obtain a list of all transactions carried out, with access to search, date and currency filters.

26. Security


The deVere Crypto App works through API’s linked with Kraken, the leading Bitcoin exchange for those who demand fast execution, innovative features, exceptional support, and high security. Through a high-limit account with Kraken, deVere Investment is able to offer bitcoin trading, bitcoin settlement service, and blockchain-based derivative trading to its clients.

27. Is the deVere Crypto App safe?


deVere Investment takes a comprehensive approach to security. Through third parties, security experts have built in a number of sophisticated measures to prevent the theft of money or information. Theft isn't the only threat of course. It's also essential that a professional exchange offer financial stability, with full reserves, healthy banking relationships and the highest standards of legal compliance. For more information on security, please contact us on [email protected]

28. Are my funds safe?


Your funds reside in a bank account, separate from the operations account, and fees are transferred on a daily basis. Your funds cannot be borrowed to fund operations, nor can they be lent, even for margin trading on the platform.

29. Eligibility


To be eligible to use the deVere Crypto App, you must be at least 18 years old. Your eligibility to access deVere Crypto also might depend on the country in which you reside. Should you need any help, please contact us on [email protected]


Looking for more answers? We give them to you. For any other queries please contact us through our contact page.